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Ashutosh Giri

Résumé

Ashutosh Giri

Enterprise Applications · Digital Transformation · Cloud Strategy · Integration & IT Governance

Summary

Technology leader with twelve years spanning desktop support to enterprise architecture, delivered across retail franchise networks, travel distribution, hospitality, education and IT services. Specialises in bringing fragmented systems onto coherent, governed platforms — ERP, POS, CRM, CDP, cloud and integration — with measurable operational results at national scale. MBA in IT Service Management; ITIL 4; security-certified.

Experience

Senior Manager IT — Lead Enterprise Applications

Jun 2025 — Present

Aditya Birla New Age Hospitality · Mumbai · Hospitality & F&B

  • Set enterprise-wide application strategy, aligning ERP, CRM, CDP, POS and cloud ecosystems with business goals.
  • Own end-to-end application lifecycle — requirements, vendor selection, implementation, optimization and continuous improvement.
  • Lead integrations across POS, Loyalty/CDP, Reservations, WhatsApp Bot, ORM and custom club apps for unified data flow and analytics.
  • Build and enforce application governance frameworks covering data integrity, cybersecurity and corporate IT compliance.
  • Drive cloud migration, API security compliance and enterprise data integration aligned to Aditya Birla Group standards.
  • Lead a team of IT specialists and external partners, focused on innovation, adoption and scalability.

Manager — Digital & IT

Jun 2024 — Jun 2025

Tripjack · Mumbai · Travel

  • Implemented strategic IT solutions that improved network efficiency, security and business continuity.
  • Provided expert support across Linux, VMware and Windows environments; managed virtual infrastructure and EDR.
  • Streamlined operations for high system uptime and efficient incident management.
  • Ensured security policy compliance, managed user access and protected organizational data.
  • Negotiated vendor contracts and implemented comprehensive IT asset management.
  • Administered Google Workspace, improving email security and efficiency.
  • Mentored the IT team, driving professional development and knowledge sharing.

IT Manager

Jan 2021 — Mar 2024

Jawed Habib Hair & Beauty Limited · Mumbai · Retail & Franchise

  • Implemented and expanded a centralised POS system to 300 stores in one year, unlocking business insight that had not previously existed.
  • Established a partnership with PhonePe, leading to 400+ deployments in six months to monitor digital transactions nationwide.
  • Developed a strategy to centralise Google Business Profiles and create individual websites for 300+ stores.
  • Implemented Zoho CRM across sales, marketing and operations, optimizing operations and reducing cost.
  • Managed Office 365 for 200+ users, covering security, compliance, vendor management and negotiation.
  • Oversaw AGAM ERP for 60+ academies and an LMS serving 5,000+ students across India.

Senior Information Technology Manager

Aug 2018 — Jan 2021

Indian Digital Corporation · Mumbai · Digital Services & Infrastructure

  • Designed and built the data centre supporting contractor delivery on Mumbai Metro Lines 2B and 7A — siting, power, compute, storage, virtualization, network, backup and access control.
  • Consulted on, administered and architected CRM solutions for clients.

IT Consultant & Service Head

Jun 2014 — Jul 2018

Easygosolutions · Mumbai · IT Services

  • Managed a team of six support technicians serving customers across many industry verticals.
  • Troubleshot desktop and server issues in time-critical situations, acting to avoid downtime and mitigate system failure.

Core competencies

Enterprise Applications

ERP · POS · CRM · CDP & Loyalty · LMS · RPA

Integration & Architecture

Solution architecture · API design & security · Data integration · Systems consolidation

Cloud & Infrastructure

Cloud migration · VMware & virtualization · Linux & Windows Server · Networking · Business continuity

Security & Governance

IT governance · ITIL 4 service management · EDR · Access management · API security compliance

Delivery & Vendor Management

Vendor evaluation · Contract negotiation · SLA management · Project delivery · Asset management

Leadership

Team leadership & mentoring · Cross-functional partnership · Technology strategy · Business process automation

Education

  • Master of Business Administration (MBA) — IT Service ManagementNMIMS CDOE
  • Bachelor of Science (BSc) — Information TechnologyKES Shroff College
  • Intermediate — ScienceThakur College of Science & Commerce

Certifications

  • ITIL 4
  • Microsoft Technology Associate: Security Fundamentals (MTA)
  • Maestro in Ethical Hacking
  • Complete Python Development Course
  • Embedded & Robotics

Languages

  • English — Full professional
  • Hindi — Native / bilingual
  • Marathi — Native / bilingual
  • Gujarati — Professional working